Privacy Policy

Metamorphosis Coffee Experience
Last updated: August 29, 2026

Metamorphosis Coffee Experience ("Metamorphosis," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with us (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.

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1. Information We Collect

We collect the following types of information:

Information you provide directly:
- Name, email address, phone number, shipping and billing address
- Payment information (processed securely by our payment provider; we do not store full card details)
- Order history and purchase preferences
- Communications you send us, including customer service inquiries, reviews, and survey responses
- Information you provide when creating an account or subscribing to our newsletter

Information collected automatically:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on our site, and referring/exit pages
- Cookies and similar tracking technologies (see Section 5)

Information from third parties:
- Payment confirmation from our payment processor
- Shipping and delivery updates from our carriers
- Analytics and advertising data from platforms such as Meta and Google

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2. How We Use Your Information

We use the information we collect to:

- Process and fulfill orders, including payment, shipping, and customer support
- Communicate with you about your order, account, or inquiries
- Send marketing communications, promotions, and updates (with your consent, where required, and always with the option to unsubscribe)
- Improve our website, products, and customer experience
- Detect and prevent fraud, unauthorized transactions, and other liability
- Comply with legal obligations
- Understand purchasing trends to support product and business decisions

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3. How We Share Your Information

We do not sell your personal information. We may share your information with:

- Service providers who help us operate our business, including our e-commerce platform (Shopify), payment processors, email marketing platforms, and shipping carriers
- Analytics and advertising partners to help us understand site performance and deliver relevant marketing (e.g., Google Analytics, Meta Pixel)
- Legal authorities, when required by law, court order, or to protect our rights, safety, or property
- Business transfers, in the event of a merger, acquisition, or sale of assets, where personal information may be transferred as part of that transaction

Each third-party provider processes your information according to their own privacy policies, and we encourage you to review them.

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4. Payment Processing

All payments made through our store are processed securely through Shopify Payments and/or other third-party payment processors. We do not store your full credit card information on our servers. Please refer to Shopify's privacy policy for details on how payment data is handled: https://www.shopify.com/legal/privacy

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5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

- Keep items in your cart as you browse
- Remember your preferences and login details
- Analyze site traffic and usage patterns
- Deliver relevant advertising on and off our site

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our Services, such as your ability to complete a purchase.

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6. Your Rights and Choices

Depending on your location, you may have the right to:

- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
- Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the information in Section 10.

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7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting obligations. Order and transaction records may be retained for tax and legal purposes even after account closure.

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8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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9. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or the applicable age of consent in your jurisdiction), and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

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10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at: hello@metamorphosiscoffee.com

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11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.